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Manager/Senior Manager
Your Job Responsibilities
  • Own strategic customer relationship with high value accounts, ensuring continuous engagement, statisfaction & retention.
     
  • Lead high-impact QBRs/MBRs with executive stakeholders, showcasing delivered value and cost optimization impact.
     
  • Lead renewal conversations and contract discussions, working cross-functionally to propose pricing models, discount structures, or account transitions as needed.
     
  • Liaise with AWS account teams for escalations, commercial adjustments (e.g., RI conversions, refund cases), and joint go-to-market opportunities.
     
  • Mentor Leads and Associate Leads, helping them grow into strategic roles while setting the standard for customer engagement quality and process excellence.
     
  • Act as a process anchor, contributing to the creation of QBR templates, onboarding frameworks, anomaly management SOPs, and strategic account playbooks.
     
  • Collaborate with the marketing and product teams to ensure customer voices are showcased appropriately.
     
  • Lead discussions around custom reporting requirements for strategic accounts, including multi-account views, tagging-based breakdowns, and business-specific formats.
     
Must-have Qualifications, Skills & Experience
  • 12+ years of experience in customer service, account management, or cloud consulting. Experience working in a cloud consulting, AWS partner, or MSP is a plus.
     
  • Strong stakeholder management and communication.
     
  • Comfortable with ambiguity, works across functions seamlessly.
     
  • Excellent communication, presentation, and relationship-building skills.
     
  • Ability to analyze customer needs, develop strategies, and drive outcomes.
     
  • Strong problem-solving skills with a proactive and customer-first mindset.

 

Manager/Senior Manager
Customer Success Manager
11-15 years
Noida

About CloudKeeper

CloudKeeper is a cloud cost optimization partner that combines the power of group buying & commitments management, expert cloud consulting & support, and an enhanced visibility & analytics platform to reduce cloud cost & help businesses maximize the value from the cloud.

A certified AWS Premier Partner and Google Cloud Partner, CloudKeeper has helped 400+ global companies save an average of 20% on their cloud bills, modernize their cloud set-up and maximize value — all while maintaining flexibility and avoiding any long-term commitments or cost.

CloudKeeper hived off from TO THE NEW, digital technology services company with 2500+ employees and an 8-time GPTW winner.

Our Story

  • our-story 

    15+

    Years in Business

  • our-story 

    250+

    CKers & growing

  • our-story 

    400+

    Customers

Recognized by

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Speak with our advisors to learn how you can take control of your Cloud Cost