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Senior Executive
Your Job Responsibilities
  • Assist in customer onboarding, understanding customer objectives, and explain offering.
     
  • Conduct platform demos to showcase key features and value propositions
     
  • Handle customer queries related to the platform and billing issues.
     
  • Preparing RI’s and Savings Plan recommendations, cost anomaly reports, and monthly cost analysis reports.
     
  • Support in generating and maintaining custom reports for customers using pre-defined templates or guided logic (e.g., by business unit, account, usage type).
     
  • Log, track, and manage tickets in the ticketing system, ensuring proper documentation and traceability of support activities.
    Raise and track AWS support cases under guidance.
     
  • Work on internal documentation and process notes.
     
Must-have Qualifications, Skills & Experience
  • Technical background i.e. BE/B.tech/MBA (IT) 
     
  • 0-3 years of experience in customer service/facing roles.
     
  • Excellent communication, presentation, and relationship-building skills.
     
  • Ability to multitask and manage time effectively. 
     
  • Detail-oriented and proactive in following up with customers.
     
  • Strong problem-solving skills with a proactive and customer-first mindset.
     
Senior Executive
Customer Success Manager
1-3 years
Noida

About CloudKeeper

CloudKeeper is a cloud cost optimization partner that combines the power of group buying & commitments management, expert cloud consulting & support, and an enhanced visibility & analytics platform to reduce cloud cost & help businesses maximize the value from the cloud.

A certified AWS Premier Partner and Google Cloud Partner, CloudKeeper has helped 400+ global companies save an average of 20% on their cloud bills, modernize their cloud set-up and maximize value — all while maintaining flexibility and avoiding any long-term commitments or cost.

CloudKeeper hived off from TO THE NEW, digital technology services company with 2500+ employees and an 8-time GPTW winner.

Our Story

  • our-story 

    15+

    Years in Business

  • our-story 

    250+

    CKers & growing

  • our-story 

    400+

    Customers

Recognized by

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Speak with our advisors to learn how you can take control of your Cloud Cost