
- Assist in customer onboarding, understanding customer objectives, and explain offering.
- Conduct platform demos to showcase key features and value propositions
- Handle customer queries related to the platform and billing issues.
- Preparing RI’s and Savings Plan recommendations, cost anomaly reports, and monthly cost analysis reports.
- Support in generating and maintaining custom reports for customers using pre-defined templates or guided logic (e.g., by business unit, account, usage type).
- Log, track, and manage tickets in the ticketing system, ensuring proper documentation and traceability of support activities.
Raise and track AWS support cases under guidance.
- Work on internal documentation and process notes.
- Technical background i.e. BE/B.tech/MBA (IT)
- 0-3 years of experience in customer service/facing roles.
- Excellent communication, presentation, and relationship-building skills.
- Ability to multitask and manage time effectively.
- Detail-oriented and proactive in following up with customers.
- Strong problem-solving skills with a proactive and customer-first mindset.
About CloudKeeper
CloudKeeper is a cloud cost optimization partner that combines the power of group buying & commitments management, expert cloud consulting & support, and an enhanced visibility & analytics platform to reduce cloud cost & help businesses maximize the value from the cloud.
A certified AWS Premier Partner and Google Cloud Partner, CloudKeeper has helped 400+ global companies save an average of 20% on their cloud bills, modernize their cloud set-up and maximize value — all while maintaining flexibility and avoiding any long-term commitments or cost.
CloudKeeper hived off from TO THE NEW, digital technology services company with 2500+ employees and an 8-time GPTW winner.
Our Story
15+
Years in Business
250+
CKers & growing
400+
Customers
Recognized by
Speak with our advisors to learn how you can take control of your Cloud Cost