• Handle day-to-day technical queries and implementations for end customers, mostly related to AWS infrastructure.
  

• Effectively handle P0/P1 issues for end customers, involving troubleshooting and providing on-the-fly solutions as per the defined SLAs.
  

• Conduct advanced Proof of Concepts (POCs) for native AWS service to help customers implement the desired setup.
  

• Team Culture: Foster an inclusive, innovative, and collaborative team environment.
  

• Stakeholder Partnerships: Build strong relationships with key stakeholders, including clients across the globe.
  

• Effective Communication: Communicate effectively with both technical and business partners to create frameworks for discussing complex topics.
  

• Cloud Infrastructure: Lead cloud infrastructure adoption and migration, ensuring a seamless transition with minimal downtime.
  

• Problem Resolution: Run problem bridges by collaborating with various functional and technical teams, escalating issues as needed for timely resolution.
  

• Information Sharing: Proactively share important context and updates with relevant stakeholders.
  

Requirements

• Strong work ethic, self-starter mentality, ability to work in a fast-paced, team-oriented environment, and comfort in collaborating with a global team.
  

• Over 4 years of experience managing infrastructure on AWS Cloud, handling deployments, writing CloudFormation templates and Terraform scripts, and strong exposure to a wide range of AWS services.
  

• Good understanding of running cost-optimized infrastructure in cloud environments.
  

• Ability to build scripts and automated solutions using scripting languages such as Shell scripting (Bash), Python, YAML, or others.
  

• Solid understanding of operating systems, preferably Linux.
  

• Prior experience working in 24×7 operational environments.
  

• Exceptional analytical and problem-solving skills, with strong oral and written communication abilities. Proven proficiency in troubleshooting, root cause analysis, application design, cost optimization, and implementing complex solutions for large-scale projects.
  

• Experience in building tools to automate production support activities, enhancing the efficiency and productivity of service desk and operations teams.
  

• Strong understanding and knowledge of observability tools.
  

Preferred

• AWS Solutions Architect – Associate / Network speciality