CloudKeeper Jobs | Assistant Manager/Deputy Manager

Your Job Responsibilities

Act as a liaison between internal teams and AWS/GCP partner teams and account managers to drive deeper client engagement and success.
Work closely with customers (including senior stakeholders) to build trust, drive adoption, and ensure they're getting value from our platform
Lead onboarding sessions, understanding customer objectives, and providing tailored solutions.
Deliver platform demos to showcase key features and value propositions.
Resolve customer queries related to platform usage, billing, and cost optimizations.
Prepare and deliver recommendations for Reserved Instances (RIs), Savings Plans, cost anomaly analysis, and monthly billing reports.
Generate and manage customized cost and usage reports by business unit, account, or resource type using standardized templates or customer-driven logic.
Log and manage support tickets, ensuring timely updates, proper documentation, and resolution tracking.
Raise and follow up on AWS/GCP support cases under supervision or as per escalation protocols.
Contribute to internal knowledge base and documentation to enhance team workflows and customer-facing processes.

Must-have Qualifications, Skills & Experience

Bachelor’s degree in Engineering / Technology (BE/B.Tech) or MBA with an IT focus.
Mandatory: Hands-on knowledge of Google Cloud Platform (GCP); exposure to AWS is a plus.
6–10 years of experience in customer success, account management, or client-facing roles.
Strong communication, presentation and interpersonal skills; comfortable engaging with executive stakeholders.
Organized, detail-oriented, and capable of managing time effectively.
Proactive, customer-first approach with strong problem-solving abilities.

Assistant Manager/Deputy Manager

Customer Success Manager

6-8 years

Noida

About CloudKeeper

CloudKeeper is a cloud cost optimization partner that combines the power of group buying & commitments management, expert cloud consulting & support, and an enhanced visibility & analytics platform to reduce cloud cost & help businesses maximize the value from the cloud.

A certified AWS Premier Partner and Google Cloud Partner, CloudKeeper has helped 400+ global companies save an average of 20% on their cloud bills, modernize their cloud set-up and maximize value — all while maintaining flexibility and avoiding any long-term commitments or cost.

CloudKeeper hived off from TO THE NEW, digital technology services company with 2500+ employees and an 8-time GPTW winner.