• Partner with the customers from across the globe in reviewing, troubleshooting and resolving complex infrastructure problems.
  

• Conduct end-to-end architecture reviews across all the AWS Well-Architected Framework pillars and drive continuous improvement in the WAR playbook & customer infrastructure.
  

• Design and implement automation frameworks and accelerators to enable customers to scale efficiently.
  

• Lead and contribute to the DevOps Center of Excellence, defining and evangelizing best practices across projects and teams.
  

• Engage in pre-onboarding technical discussions with customers, understanding their needs, and guiding them through a smooth onboarding journey.
  

• Provide deep technical expertise in areas such as multi-account architectures, container orchestration (Docker/Kubernetes), and CI/CD automation.
  

• Manage multiple customer engagements simultaneously while ensuring high-quality delivery.
  

• Stay updated with new AWS features and services, perform PoCs, and integrate relevant improvements into existing environments.
  

• Build custom cost and usage dashboards to improve visibility into cloud spending and enable proactive decision-making.
  

• Collaborate with internal teams to standardize best practices across customer environments and drive continuous improvements.
  

• Research and prototype new cloud-native technologies (e.g., AI/ML services, real-time streaming, FinOps platforms)
  

Requirements

• 8+ years of experience in managing complex AWS environments
  

• Excellent problem-solving skills with a proven track record in resolving complex infrastructure issues
  

• Hands on experience in managing and optimizing complex cloud infrastructure at scale
  

• Ability to work with multiple customers/projects simultaneously in a fast-paced environment.
  

• Expertise in Terraform, CI/CD, Kubernetes, container orchestration, and multi-cloud governance.
  

Preferred

• AWS Solutions Architect – Professional / Network speciality
  

• Background building cloud-native platforms in regulated or large-scale SaaS environments.