Here’s what all you get with our Partner-Led AWS Enterprise Support (PLS)
Never let pricing be a barrier to accessing AWS Enterprise Support. CloudKeeper offers the same expertise, guidance, 
and assistance at a fraction of the cost.
Features
Open Cases with AWS Support
AWS Service Guidance
AWS Account Manager and Solution Architect
Billing Support
Technical Account Manager (TAM)
Architecture Reviews
Business Reviews
Application Guidance
TAM Assisted Case Escalation
Infrastructure Event Management
24*7 Technical Support
Case Severity / Response Times
Training
Pricing
AWS Developer Support
true
true
true
true
true
true
true
true
true
true
true
System impaired: < 12 hrs
true
Tiered Pricing (>3% of Monthly Bills Avg)
AWS Business Support
true
true
true
true
true
true
true
true
true
true
true
Business-critical system down: < 60 mins
true
Tiered Pricing (>10% of Monthly Bills Avg)
AWS Enterprise On Ramp Support
true
true
true
true
From TAM Pool
Max 1 Per Year
Max 2 Per Year
true
Max 1 Per Year
Max 1 Per Year
true
Business-critical system down: < 30 mins
true
Tiered Pricing (>10% of Monthly Bills Avg)
AWS Enterprise Support
true
true
true
true
Designated TAM from AWS
Unlimited
Unlimited
true
Unlimited
Unlimited
true
Business-critical system down: < 15 mins
500 Training Credits Per Year
Tiered Pricing (> $15,000 Monthly Avg)
CloudKeeper Partner-Led Support
true
true
true
true
Designated TAM from CloudKeeper (Certified Cloud Expert)
Unlimited
Unlimited
true
Unlimited
Unlimited
true
Business-critical system down: < 15 mins
true
Custom Discounted Pricing
Enjoy the enhanced AWS Enterprise Support at a much lower cost.
There’s more!
With our Partner-led Support (PLS) framework, you also get a comprehensive suite of services to streamline your day-to-day cloud 
management at no extra costs! Here's how CloudKeeper goes above and beyond:
  • cloud costs savings
    DevOps Support

    Extensive support for adopting and optimizing 
    DevOps practices and cloud-native 
    technologies.

  • cloud costs savings
    Cloud Automation

    Tailored cloud automation solutions that enhance 
    efficiency, reduce manual interventions and 
    minimize errors.

  • cloud costs savings
    Performance Optimization

    Continuous monitoring and optimization strategies 
    that ensure your applications deliver peak 
    performance and superior user experiences.

  • cloud costs savings
    Adoption of New AWS Services

    Guiding you through the latest AWS 
    innovations ensuring smooth integrations and 
    maximum benefits.

  • cloud costs savings
    Consulting and Advisory

    Benefit from tailored consulting and advisory services designed to address your unique requirements and optimize your workload modernization strategies.

CloudKeeper brings you comprehensive cloud management services, at a fraction of the costs you would incur with a direct AWS Enterprise Support plan.
Not on AWS Enterprise Support? No Problem!
Enjoy a full suite of cloud management services with 24*7 support and a designated account manager, all at no cost! Sign up for our Personalized Cloud 
Support services today and optimize your cloud journey for maximum efficiency.
Your one-stop destination for Cloud Cost Optimization
  • AWS Premier Consulting Partner

    Certified expertise & competencies to help businesses maximize the potential of Google Cloud infrastructure.

  • Google Cloud Partner

    Highest tier partner with 100+ certifications & expertise in designing, migrating, & managing workloads on the AWS cloud.

  • Microsoft Certified Azure CSP

    A certified partner helping businesses with full-spectrum of Azure cost optimization solutions & services.

Why choose CloudKeeper as 
your Cloud Cost Optimization Partner?

15+

Years of experience in cloud

100+

Certified solutions architects & cloud experts

400+

Global customers

20%

Average savings on the entire cloud bill

What Our Clients Say
From DevOps engineers to CTOs, CFOs, and CEOs — CloudKeeper is loved by all!
  • Cost savings kicked in immediately and were reflected in the next month’s bill. A second set of savings came in the longer term is due to the team, process and the tools that highlighted the areas we might look in to save money.

    Steven Thurlow

    CEO
 Backed by Industry Recognitions, Driven by Customer Experience 
idc-logo

Listed in 3 out of 5 segments in IDC Market 
Glance: FinOps Cloud Transparency, 2Q23

isg-logo

Recognized by ISG Research for its proven 
capabilities and scale in providing FinOps 
solutions across 14 categories

g2-logo

Leader in the G2 Grid for Cloud 
Cost Management

Related Resources
  • Why are end-to-end Cloud FinOps Partners leading the way? (Research Backed)
    Learn about the significance of comprehensive Cloud FinOps solutions and why CloudKeeper stands out as an ideal partner. Streamline cost optimization & maximize efficiency.
  • 10 Unconventional Hacks to Optimize Your AWS Cost and Maximize Savings
    Discover unconventional hacks to reduce AWS cloud costs and save money. Cost-saving techniques that will ensure your cloud spending is always optimized.
  • Unlocking Cost benefits in the AWS ecosystem
    Shifting to AWS cloud allows businesses to scale, while reducing their overall costs. Learn how to unlock the true cost benefits for your AWS infrastructure.

Frequently Asked Questions

  • Q1. What are the AWS Support Plans?

    AWS offers four main support plans: Developer Support, Business Support, Enterprise On-ramp, and Enterprise Support. Each plan is designed to cater to different organizational needs, with increasing levels of support and guidance as you move from Developer to Enterprise Support.
     

  • Q2. Does AWS provide 24*7 Support?

    Yes, 24*7 support is available with the AWS Enterprise Support plan. This includes round-the-clock access to AWS Cloud Support Engineers, enabling critical issue resolution at any time.

  • Q3. List additional actions What is AWS Enterprise Support?

    AWS Enterprise Support is a premium support plan that offers proactive planning, advisory services, automation tools, 24*7 support and a designated Technical Account Manager (TAM).  This level of cloud support is essential for organizations with large infrastructures, complex workloads, and substantial budgets at stake, to ensure seamless, uninterrupted cloud performance.

  • Q4. What are the top features of AWS Enterprise Support?

    The most important features of AWS Enterprise Support are

    • 24x7 Technical Support - Round-the-clock access to AWS support engineers with technical assistance for troubleshooting issues or answering service-related questions. 
    • Technical Account Manager (TAM) - Personalized support with a designated Technical Account Manager (TAM) who acts as a bridge between you and AWS, ensuring you get to leverage the AWS support services to the maximum. 
    • Case Severity / Response Times - Some of the fastest SLAs and response times in the industry,  including a 15 minute response time for critical issues. 
    • Expert Guidance - Proactive guidance and recommendations by certified cloud experts on maximizing AWS services, architectural improvements, cloud cost optimization and more. 
    • Third-party Application Guidance - Assistance with specific application workloads, fine-tuning them to run efficiently on the cloud.

    Please read this article for a detailed overview of AWS Enterprise Support.

  • Q5. How much does AWS Enterprise Support cost?

    AWS Enterprise Support follows a tiered pricing model, with charges based on a percentage of your monthly AWS usage:

    • 10% of the first $150,000 in monthly AWS charges
    • 7% of monthly charges between $150,000 and $500,000
    • 5% of monthly charges between $500,000 and $1 million
    • 3% of monthly charges over $1 million

    If these thresholds aren’t met, there’s a minimum monthly fee of $15,000, regardless of usage.

  • Q6. What factors influence AWS Enterprise Support pricing?

    AWS Enterprise Support pricing depends on several factors:

    • AWS Usage: Support fees increase with higher AWS usage based on a tiered percentage model.
    • Contract Terms: Custom support agreements or long-term commitments like AWS Enterprise Discount Programs (EDPs) may influence costs.
    • Regional Variations: AWS usage costs vary by region, impacting support costs accordingly.
    • Additional Services: Specialized services like migration assistance or managed services may come at additional costs based on the service complexity.
      Learn more about AWS Enterprise Support pricing with this in-depth article.
  • Q7. What is AWS Partner-led Support?

    AWS Partner-led Support is an option where certified AWS partners, like CloudKeeper, provide AWS Enterprise Support-level services at a reduced cost. This support plan allows businesses to work with certified AWS Solution Provider partners, receiving extensive support and additional benefits without the higher cost of AWS direct support.

  • Q8. What is AWS Partner-led Support pricing?

    AWS Partner-led Support offers custom discount pricing which varies according to the business needs and cloud setup. With CloudKeeper, for example, customers have saved up to 40% on their monthly cloud costs while retaining the full features of AWS Enterprise Support.
     

  • Q9. What features are available with AWS Partner-led Support?

    AWS Partner-led Support includes nearly all features of AWS Enterprise Support, such as:

    • 24*7 technical support via email, chat, and phone
    • Proactive architectural and operational guidance
    • Fast response times for critical issues

    However, some add-on features like Training Credits and Incident Detection and Response are typically excluded.

    With CloudKeeper, you get a range of additional benefits at no cost, including: 

    • Support for DevOps & Cloud-native Technologies
    • Assistance with adopting new AWS services
    • Workload Modernization support
    • Cloud Automation solutions
    • Cloud Cost Optimization insights
    • Performance Optimization techniques
    • Consulting and Advisory Services for cloud innovation
       
  • Q10. Will Partner-led Support affect my relationship with AWS?

    No, Partner-led Support won’t impact your AWS relationship. Certified AWS Solution Provider partners who meet the AWS standards are allowed to offer Partner-led Support. These partners become your primary contact for support, while you continue to receive the full benefits of AWS services. 

Speak with our advisors to learn how you can take control of your Cloud Cost