How Eshopbox enabled real-time service-level visibility into their cloud spends with CloudKeeper Lens

Industry:

Logistics and Supply Chain

Headquarters:

Gurgaon, India

Founded in:

2012

Company Size:

51 - 200 employees

Overview

Eshopbox is an e-commerce operations and fulfillment solutions provider that helps D2C brands streamline logistics, warehousing, and multi-channel order management. With a powerful software platform, smart warehouses, and trusted carrier integrations, Eshopbox enables brands to deliver faster, improve accuracy, and scale seamlessly across marketplaces with complete operational visibility.

Values delivered

Cloud cost savings exceeding ₹1 million.
Service-level cost visibility with custom dashboards.
Usage optimization resolving cloud wastage.
Guided infrastructure modernization.
Structured support model with faster resolution.

Challenges

Eshopbox had a complex GCP setup with operations spanning high-scale inventory workflows powered by GCP services like GKE, Cloud SQL, App Engine, and BigQuery. They struggled to maintain precision and scalability while controlling cloud costs.

Overprovisioned Infrastructure

The dynamic scaling of Eshopbox’s GCP setup often resulted in resources being allocated beyond actual requirements. This overprovisioning inflated costs, created inefficiencies, and made it difficult for the team to strike the right balance between performance and budget.

Unclear Usage Patterns

Service-level consumption was difficult to interpret due to limited visibility and complex billing structures. Without clarity into usage trends, anomalies often went unnoticed, leading to cost spikes and making it harder to prioritize optimization initiatives effectively.

Lack of Structured Support

Eshopbox faced delayed resolutions and minimal accountability due to a lack of structured support processes. This not only created bottlenecks in addressing issues but also impacted their ability to respond quickly to business-critical needs.

Budgeting Uncertainty

Unpredictable workload spikes in ecommerce seasons created challenges in forecasting costs. Budget planning became unreliable, with unexpected bills disrupting financial control and making it difficult to allocate resources for growth initiatives with confidence.

Solution

Cost Governance Dashboards

CloudKeeper implemented governance dashboards using GCP billing exports and CloudKeeper Lens - our Cloud Cost Visibility platform with resource-level insights. These delivered real-time spend visibility, improved accountability across teams, resolved cost anomalies and empowered Eshopbox to monitor resource usage and costs continuously, turning financial data into actionable insights.

Integrated Monitoring

CloudKeeper embedded monitoring tools into the support framework, enabling proactive anomaly detection and timely resolutions. This integration minimized service interruptions, streamlined troubleshooting, and ensured optimization opportunities were flagged and resolved before escalating into costly issues.

Cost Optimization Framework

A structured governance framework was established to align financial planning with business goals. This provided predictability in costs, streamlined tracking of anomalies, and offered a sustainable way to manage budgets without compromising scalability or performance.

Post-Optimization Impact

Cloud costs reduced by over ₹1 million
Service-level visibility streamlined forecasting and planning
Cloud waste minimized by reducing overprovisioning
Support model improved resolution time and accountability
Infrastructure modernization completed without disruptions

CloudKeeper enabled Eshopbox to balance scale, performance, and cost efficiency with improved visibility, optimized infrastructure and faster support frameworks.