How Fundamento improved AI reliability, GKE stability & cloud efficiency

Industry:

Software Development

Headquarters:

San Francisco, California

Founded in:

2020

Company Size:

11-50 Employees

Featured Tags:

Overview

Fundamento is an AI and automation company delivering enterprise-grade voice, chat, and analytics solutions.Their platform powers conversational experiences using advanced speech processing, natural language understanding, and real-time analytics, helping enterprises build intelligent, scalable interactions across support, sales, and service channels.

To improve AI reliability, stabilize GKE-to-Gemini operations, and build long-term FinOps maturity, Fundamento partnered with CloudKeeper to jointly enhance performance, visibility, and cost efficiency across their GCP ecosystem.

Challenges

With increasing AI workloads and platform complexity, Fundamento encountered several technical and operational blockers:

GKE → Gemini authentication failures affecting AI workflows.
Uncertainty around Gemini 2.0/2.5 Flash deployment in India, causing latency and rollout gaps.
Vertex AI MAX_TOKEN limits impacting chatbot and GenAI workloads.
RTP traffic failures in the production voice bot due to network issues.
FinOps workflows blocked by IAM and permission gaps

They needed a scalable, insight-rich platform to improve reliability and visibility and a collaborative partner to help resolve these blockers quickly and effectively.

The Solution

Solution: CloudKeeper Lens

CloudKeeper worked closely with Fundamento’s engineering, AI, and FinOps teams to deliver hands-on diagnostics, infrastructure fixes, and real-time visibility:

Enabled Gemini 2.5 Flash with correct setup

Fixed GKE–Gemini auth and optimized token usage

Resolved RTP/SIP issues and corrected firewall/NAT configs

Restored missing FinOps permissions

Together, this helped Fundamento stabilize AI operations, streamline networking, and build a strong foundation for ongoing FinOps visibility and optimization.

Values Delivered Description

Outcome

With CloudKeeper, Fundamento achieved:

Description

Stable, low-latency Gemini 2.5 Flash deployment in India

Description

Fully restored GKE → Vertex AI authentication

Description

Reliable voice bot operations through corrected RTP/SIP networking

Description

End-to-end cost visibility via CloudKeeper Lens

Description

Higher operational efficiency with clear playbooks and continuous support

Conclusion

Fundamento’s partnership with CloudKeeper transformed their AI and cloud reliability from dealing with recurring authentication, networking, and token issues to operating a streamlined, well-governed, and insight-driven GCP environment.

Through a combination of hands-on engineering support, cloud governance fixes, and real-time FinOps visibility, CloudKeeper enabled Fundamento to deliver smoother AI experiences, stronger platform stability, and predictable cloud operations.

With enhanced reliability, improved cost governance, and continuous expert support, Fundamento is now positioned to scale its AI workloads with confidence and efficiency.

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