Basic Support is free for every AWS account. Technical support from engineers requires a paid plan.

What is the difference between Business Support+ and Enterprise Support?

Enterprise Support adds a designated TAM and a faster 15-minute critical response, versus 30 minutes for Business Support+.

What happened to AWS Developer Support?

It is being retired. Developer, Business (classic), and Enterprise On-Ramp subscribers keep their current level until January 1, 2027.

Can I cancel an AWS Support plan anytime?

Yes, billing is monthly with no long-term contract, but you pay at least one month (90 days for Unified Operations) each time you subscribe.

Does AWS Support cover third-party software?

Business Support+, Enterprise Support, and Unified Operations include support for common third-party software interoperability issues.

Which plan does AWS recommend for production?

Business Support+ is AWS's minimum recommended plan for production workloads.

What are AWS Support Plans?

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What are the AWS Support plans available today?

AWS now offers four tiers:

Basic Support: Free for all accounts. Includes 24/7 customer service, documentation, AWS re: Post, core Trusted Advisor checks, and AWS Health alerts.
Business Support+: AWS's minimum recommended plan for production workloads. It adds 24/7 technical support by phone, chat, and email, plus AI-powered contextual recommendations.
Enterprise Support: Built for business-critical workloads. It adds a designated Technical Account Manager (TAM) and proactive guidance.
Unified Operations: The top tier for mission-critical workloads, with a designated expert team and 24/7 workload monitoring.

The older Developer, Business (classic), and Enterprise On-Ramp plans continue only until January 1, 2027.

Comparing different AWS Support Plans

Feature	Basic	Business Support+	Enterprise Support	Unified Operations
Starting price	Free	$29/month	$5,000/month	$50,000/month
Critical case response	None	< 30 minutes	< 15 minutes	< 5 minutes
Technical support	Billing and account only	24/7 phone, chat, email	24/7 phone, chat, email	24/7 phone, chat, email
Designated TAM	No	No	Yes	Yes
Designated domain specialists	No	No	No	Yes
Trusted Advisor	Core checks	Full checks	Full checks + Priority	Full checks + Priority
DevOps Agent credits	No	30% of support charge	75% of support charge	100% of support charge

Response times are targets for business or mission-critical system-down cases.

How much do AWS Support plans cost?

Paid plans charge the greater of a monthly minimum or a tiered percentage of your monthly AWS charges. Higher spend earns lower marginal percentages.

Business Support+: $29 minimum per account, with percentages starting near 9% and falling as usage grows.
Enterprise Support: $5,000 minimum, a 67% cut from the former $15,000 floor.
Unified Operations: $50,000 minimum.

Enterprise and Unified Operations fees are based on aggregate charges across subscribed accounts. All plans bill monthly with a 30-day minimum commitment, or 90 days for Unified Operations. Fees are calculated on gross charges before discounts or credits, so factor that into your forecast.

How to choose the right AWS Support Plan?

Classify your workloads: Production systems need at least Business Support+.

Estimate downtime cost: If an hour of outage costs more than a year of support fees, a faster response tier pays for itself.
Check your team's depth: Small teams benefit most from a TAM or designated specialists.
Model the percentage-based fee : Against your forecast spend before committing.
Plan for big events: AWS Countdown Premium is available as an add-on at $10,000 per project per month for Business Support+ and Enterprise Support, and is included with Unified Operations.

Best practices for AWS Support Plans

Match the plan to each account. Business Support+ is billed per account, so keep it on production accounts only.

Use every included tool: AWS Trusted Advisor, AWS Health, and AWS Well-Architected reviews often flag savings that offset support fees.
Review annually: Revisit your AWS Support plans as spend and criticality change, since billing allows upgrades and downgrades without long-term contracts.
Migrate legacy plans early: Don't wait for the January 2027 cutoff.
Track support spend: Add it to AWS Budgets alerts and review it in AWS Cost Explorer.

Related offering: AWS cost visibility and savings

Support fees scale with usage, so lowering your AWS bill also lowers your support charge. CloudKeeper helps teams reduce AWS spend and right-size commitments without disrupting operations. If you're weighing a plan change, talk to our AWS cost optimization experts.

Frequently Asked Questions

Is AWS Support free?
Basic Support is free for every AWS account. Technical support from engineers requires a paid plan.
What is the difference between Business Support+ and Enterprise Support?
Enterprise Support adds a designated TAM and a faster 15-minute critical response, versus 30 minutes for Business Support+.
What happened to AWS Developer Support?
It is being retired. Developer, Business (classic), and Enterprise On-Ramp subscribers keep their current level until January 1, 2027.
Can I cancel an AWS Support plan anytime?
Yes, billing is monthly with no long-term contract, but you pay at least one month (90 days for Unified Operations) each time you subscribe.
Does AWS Support cover third-party software?
Business Support+, Enterprise Support, and Unified Operations include support for common third-party software interoperability issues.
Which plan does AWS recommend for production?
Business Support+ is AWS's minimum recommended plan for production workloads.